Self-Help Knowledge Base Now Available!
Looking for self-help articles? Our new knowledge base is here! Browse articles and guides for all of LaCelle 3 Media LLC’s services by clicking the button below.
Latest Updates
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The new LaCelle 3 Media LLC knowledge base
We’re excited to announce the launch of the LaCelle 3 Media LLC Knowledge Base. This will be the central go-to resource for guides, how-tos, and support documentation across LaCelle 3 Media LLC’s services and applications. Whether you’re looking for help setting up Microsoft Outlook, navigating the service desk portal, or troubleshooting a common issue, the…
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Principal Office voicemail operation resumed, 5/19/2026
We identified an error that may have caused some callers to our main (509) 715-0572 line who wanted to reach our Principal Office to be redirected to our Operator Line after no answer, instead of reaching our typical voicemail box for that extension. We believe we have fixed the setting that caused the error and…
Apps and Services
Links and portals to common LaCelle 3 Media LLC applications for employees and creative partners.
Microsoft Outlook Email
LaCelle 3 Media LLC uses Microsoft Outlook for email services.
SharePoint Online
SharePoint Online is used as our primary collaboration platform for file and document sharing.
Jira Service Desk Portal
The internal Service Desk operations hub for LaCelle 3 Media LLC.
Need support? Contact us!
Technology Help Desk
User Account and Software Support
The primary point of contact for all user-facing technical support, such as Office 365 account issues, email issues, website issues, user software and equipment, as well as general technical guidance for our services. This is where a majority of user support requests should go.
TechOps Service Desk
Administrative and Infrastructure Support
The TechOps Service Desk handles the backend architecture that powers our company, and we primarily focus on high-level maintenance of systems, software, and administrative technology. Examples of typical requests include infrastructure alerts, backend changes (DNS/SSL/Azure/etc.), deployment of new applications, and web security improvements.